Return policy

1. Eligibility

You can return unused, undamaged insulated cups or ceramic cups within 14 days of delivery. Products must be in their original packaging with all tags/accessories.

2. Return Process

  • Contact us to request a return authorization (RA) number.
  • Ship the product back to our address (see below) with the RA number clearly marked.
  • You are responsible for return shipping costs, unless the item is defective or incorrect.

3. Refunds & Replacements

  • Refunds: Processed within 5 business days of receiving your return. Funds will be credited to your original payment method.
  • Replacements: For defective/incorrect items, we’ll send a replacement free of charge once we receive the returned product.

4. Non-Returnable Items

Customized or personalized cups are not eligible for return.

5. Contact Us

  • Address: 29 Place Gutenberg, Strasbourg, Grand Est 35197, France
  • Phone: +33 629272564
  • Email: support@essenappliances.com