Return policy
1. Eligibility
You can return unused, undamaged insulated cups or ceramic cups within 14 days of delivery. Products must be in their original packaging with all tags/accessories.
2. Return Process
- Contact us to request a return authorization (RA) number.
- Ship the product back to our address (see below) with the RA number clearly marked.
- You are responsible for return shipping costs, unless the item is defective or incorrect.
3. Refunds & Replacements
- Refunds: Processed within 5 business days of receiving your return. Funds will be credited to your original payment method.
- Replacements: For defective/incorrect items, we’ll send a replacement free of charge once we receive the returned product.
4. Non-Returnable Items
Customized or personalized cups are not eligible for return.
5. Contact Us
- Address: 29 Place Gutenberg, Strasbourg, Grand Est 35197, France
- Phone: +33 629272564
- Email: support@essenappliances.com