Terms of service

1. Acceptance

By using essenappliances.com or purchasing our products (insulated cups, ceramic cups), you agree to these terms.

2. Orders

  • We accept orders online.
  • We confirm orders via email.
  • Prices are in EUR, inclusive of applicable taxes.

3. Shipping

  • We ship to France.
  • Delivery times: 3-7 business days.
  • Shipping costs apply as shown at checkout.

4. Returns & Refunds

  • Return unused products within 14 days for a refund.
  • You pay return shipping, unless the product is defective.
  • Refunds processed within 5 business days of receiving returns.

5. Contact Us

  • Address: 29 Place Gutenberg, Strasbourg, Grand Est 35197, France
  • Phone: +33 629272564
  • Email: support@essenappliances.com